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Support articles
18 routed articles for worker, employer, trust, payout, and account support.
Complete your worker readiness profile
Use profile, identity, role, location, and payout readiness signals to become eligible for real shifts instead of guessing what is missing.
Apply for your first shift
Review pay, distance, role requirements, schedule, and readiness blockers before you send an application.
Understand the market feed
Why available shifts change by location, urgency, readiness, role match, and employer coverage needs.
Payout rails and standard transfers
Understand payout eligibility, employer confirmation, bank timing, and what support needs for a payout case.
Shift receipts and tax records
How to read work receipts, payout records, and tax-support context without breaking the job record.
Employer billing support
How hiring teams should escalate invoice, membership, shift charge, and closeout questions without contacting workers off-platform.
Report a shift safety issue
Send the right context for urgent safety, harassment, unsafe worksite, wage, or conduct concerns.
Appeal an account or shift action
How to submit a clear appeal when reliability, conduct, eligibility, or shift status looks incorrect.
Frequently asked
AI support agent
Support collects the right job, payout, account, or trust context before your request is routed.
Human escalation
For complex disputes, trust & safety reports, or enterprise billing.