What this solves
Safety reports need speed and structure. XaıGH support needs to know who is involved, what happened, where it happened, whether the shift is active, and whether immediate danger exists.
Use emergency services first
If anyone is in immediate danger, contact local emergency services first. The help center is not an emergency response system.
After the immediate risk is handled, open a XaıGH case with the shift, employer or worker, location, time, and evidence that can be safely shared.
What to include
Include the shift ID or date, location, people involved, whether the shift is still active, and what action you need support to review. Keep the report factual and chronological.
For harassment, unsafe conditions, threats, or conduct concerns, include screenshots or photos only when collecting them does not create more risk.
How XaıGH routes it
Support may route a safety case to trust and safety, employer operations, worker support, or billing depending on the issue. Some cases require both safety review and shift closeout review.
Account actions, payment movement, legal claims, or public statements are not automatic outcomes from a help article. They require review through the correct internal process.
Before you open support
Immediate danger is handled outside the help center first.
Case includes shift, location, time, and people involved.
Evidence is shared only when it is safe and appropriate.
The requested support action is clear.