What this solves
Payout support works fastest when the shift, receipt, employer confirmation, payout method, and processor status are tied to one record.
What has to happen first
A payout depends on the completed shift record, employer confirmation, account eligibility, payout method, and processor timing. Instant Pay is only available when those checks are ready and the shift supports it.
If the app shows standard payout timing, support cannot turn the article into a payout override. Open a case only when the visible record looks incorrect or stuck.
What to include in a payout case
Include the shift date, employer, receipt ID if visible, payout method type, requested payout time, and the exact status shown in the app. Do not include full bank numbers or card numbers.
Screenshots are useful when they show status labels, not sensitive account details. Crop anything that exposes unnecessary personal information.
Bank and processor timing
Standard bank transfers can take normal processor and bank settlement time. Weekends, holidays, bank reviews, and payout method changes can add delay.
If a payout is marked sent but not received, support needs the payout reference shown in the app and the receiving bank's posted timing before it can escalate.
Before you open support
Shift shows completed or confirmed before payout escalation.
Payout method is active and not recently changed without review.
Support case includes receipt or shift details, not sensitive bank numbers.
Instant Pay eligibility is checked from the app record.