What this solves
The mobile app is the fastest worker operating surface, but account, support, and employer records still need to stay aligned across web and mobile.
Use mobile for active work
The mobile path is built for finding shifts, receiving updates, managing readiness blockers, messaging, and checking shift context while moving.
Keep notifications enabled for active work. A missed schedule or employer message can become a real coverage issue.
Keep account records aligned
If you update profile, phone, email, payout, or verification details, confirm the change appears in the surface you use for active shifts.
When web and mobile appear different, note which route, app version, or browser showed each state before opening support.
Install and route issues
If an app link, QR code, or deep link fails, use the web route as a fallback and open support with the exact link or screen.
Support should know whether the issue is install, login, notification, readiness, shift action, or messaging related.
Before you open support
Mobile notifications are enabled for active shift workflows.
Profile and readiness changes appear across active surfaces.
Broken links are reported with exact path or QR source.
Support request names app, device, and affected route.