XaiGH Support Case Intake

AI intake first. Live agent for protected decisions.

Employees, employers, and clients answer once. XaiGH classifies the issue, attaches the work record, and routes it to support, trust, payroll, operations, employer success, or admin review.

Local intake fallback
Protected actions blocked
Live team queued

Selected case

Route my issue

support-intake-router

AI asks intake questions once, classifies the issue, and routes it. Protected actions stay blocked until a live owner joins.

restore account · forgive no-show · change reliability score · move money

Use the intake form below to create the support case and queue live support. Messages stay as the handoff thread after the case exists.

AI asks these once

Q1

What happened?

Q2

Which job, shift, receipt, company, or account is affected?

Q3

What do you need XaiGH Support to review?

Q4

Is anyone unsafe, unpaid, locked out, or at risk of losing work?

Open live support

Answer once. XaiGH routes it.

support-intake-router
AI blocked: restore account · forgive no-show · change reliability score · move money · send customer message · change identity, payout, phone, email, or account ownership.

Timesheet & Payroll Verification: All shift worker earnings, payout calculations, and W-2 payroll closeouts are subject to employer timesheet approval, shift attendance verification, and geofence clock-in records. Earnings may vary based on role type, hours worked, and overtime rules.

Trust & Credibility Scoring: Verification scores, credentials, background checks, and reliability tiers are calculated deterministically by the XaiGH credibility matching engine. Vetting results do not guarantee shift assignment and are subject to ongoing performance and safety reviews.

Sector & Shift Availability: Shift listings, hourly rates, and matching priorities vary by local market demand, employer scheduling, and role requirements. Shift options in specialized sectors (including Logistics, Hospitality, and Retail) may require sector-specific certifications or prior vetting.

Billing & Membership Plans: Access to the employer dashboard, staffing forecasts, and enterprise talent pipelines may require paid service tiers or monthly memberships. Volume pricing adjustments and SLA commitments are configured under individual corporate billing agreements.

Location & Device Requirements: Real-time shift attendance, geofencing coordinates, and clock-in capabilities require the XaiGH mobile application (available on iOS and Android), active cellular connection, and enabled location services (GPS) during shift hours.

Platform Terms & Privacy Policy: Use of the XaiGH matching marketplace, worker portal, and employer command center is governed by the standard Terms of Service and Privacy Policy. By registering, you agree to these platform guidelines.

Payout processing speed is subject to transit routing completion, geo-fenced check-in validation, and employer ledger funding status. All worker credentials, reputational score metrics, and timesheet receipts are cryptographically signed and archived on the XaiGH Reputation OS and Platform Ledger. Actual direct deposit settlement speeds may vary depending on individual bank processing timeframes.

Developer API & Integrations: Applicant Tracking System (ATS), HRIS, and webhook integrations require approved developer credentials and compliance reviews. XaiGH is not liable for service interruptions caused by third-party software providers.

Worker Classification Disclosures: Worker status designations (including W-2 employment vs. 1099 independent contracting) are governed by applicable state laws and federal worker classification standards. Workers' compensation coverage and employer-of-record parameters are established on a per-shift basis under the client agreement.

Communications, SMS & Carrier Fees: By enrolling, you consent to receive transactional notifications, shift alerts, and automated phone screenings from XaiGH. Standard message and data rates may apply from your carrier. You can opt out at any time by replying STOP.

Equal Opportunity & Fair Matching: XaiGH operates in compliance with Title VII and federal non-discrimination standards. The matching algorithm evaluates eligibility based on objective criteria including skills, reliability, and certifications to support equal opportunity staffing.

Insurance & Safety Coverage: General liability and occupational accident insurance thresholds are defined in the employer contract. Incidents must be reported to XaiGH support within 24 hours of shift completion to be eligible for coverage review.

XaıGH>Marketplace>Platform Info>Terms & Compliance Disclosures