What this solves
Account recovery needs proof that support is helping the right person without asking for unsafe information in a general message.
Start with reset flow
Use the password reset route from the same email tied to your account. If you do not receive the message, check spam, spelling, and whether your account uses a different email.
Do not share reset links or one-time codes with anyone claiming to help. Support will not need your password.
When reset does not work
Open support when the email is unavailable, the phone number is old, the reset link is expired immediately, or the account appears locked after repeated attempts.
Include your account email, current contact path, device type, and the exact error label. Do not include passwords or codes.
After recovery
Update your phone, email, password, and notification settings. Review recent messages and account actions if you suspect someone else had access.
Employers should confirm organization admin access after a billing or hiring owner changes roles.
Before you open support
Password reset starts from the official route.
No passwords, reset links, or one-time codes are sent to support.
Support request includes device, error label, and contact context.
Account contact details are updated after access is restored.